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Cafe Networks Policies
Billing, Payments & Cancellation
Types of Payments we accept:
Credit Cards
We accept payments by credit card, including Visa Master card and American Express. If you pay by credit card, we will automatically charge your account for future payments based on the billing cycle you have selected, e.g. monthly, quarterly, semiannually and annually, until the account is terminated or until you notify us of a billing change request.
Checks
If you chose to pay your invoice by check, you have up to 15 days after the date of the invoice for us to receive payment. If mail from your area takes a long time to be delivered, you may want to place your payment into the mail enough in advance to ensure payment will be received. Please note your domain and name on the check.
Checks should be mailed as follows:
Zen Dzign
1701 Harrington Ct.
Virginia Beach, VA 23464
Pay Pal
You can make your payment through Pay Pal if you wish. Our Pay Pal account is under info@zendzign.com
Cancellations
Notification to cancel your account needs to be made by the end of the preceding month. Please submit a trouble ticket from the account holder email address stating you want to cancel. Provide your user id and password so we can validate cancellation was requested by an authorized individual. Please be sure to remove any data you want to retain, since once we cancel the account the data is lost.
Suspension/Termination
We will send invoices out between the 1st and 7th of each month via e-mail. If payment is not received within 15 days after the invoice date, your account will be suspended and a follow up reminder will be sent out. You will then have an additional 5 days to make payment. If we have not received payment within those 5 days and you have not contacted us to make other arrangements, your account will be terminated. Once your account is terminated, all data is lost and a new account would need to be established.
Support
If you have questions regarding billing, you can log your questions into our Help Desk. Our 'official' administrative hours are 9:00 a.m. to 5 p.m. Monday through Friday Eastern Standard Time. |
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